Identity Verification Guide for Global Users

2021-11-24

Welcome to TMM!

For the convenience of global users, we have started identity verification for global users. Please read the following guide and start your identity verification.



In the following cases, identity verification is required.


  1. When selling products on TMM.
  2. When buying products with age restrictions on TMM.




Things you need


  1. A camera to take a selfie
  2. Documents that can verify the identity: passport, a local ID card (in case you do not have a passport, ID card, alien registration card, residence card, etc. will be accepted)



How to verify your account (for Global users)


  1. Click Mypage > User verification > For Global Users
  2. How to access Mypage using a mobile website, Android app & iOS app




Mobile website, Android app





iOS app





Mypage > User verification > For Global Users


2. Enter the information.

  1. All details must match the document (passport or identification card) submitted by the verifying user.
  2. Choose the nationality according to your passport
  3. If you can't find your nationality on the list, please contact the TMM administrator (admin@takemm.com).





3. Upload your ID verification image.






4. Agree to the term and conditions to complete the process 





5. Upon submission you can immediately use TMM as an identity verified user. 




Documents for identity verification


The passport is set as the required document for identity verification. If you do not have a passport, you can use your local ID (ID card, alien registration card, residence card, etc.).




In addition…


  1. If the submitted content contains false information or does not match the attached image, the identity verification will be cancelled and all products on sale will be suspended.
  2. In the above cases, we will notify you by email.
  3. If there is any objection, please send us a new document by e-mail (admin@takemm.com). Once we receive your document, we will review it and complete the verification.





How to upload the image


  • To confirm that all information written is true, we need your selfie with your passport and a memo.
  • The below image is an example of how to take a selfie.
  1. Prepare your ID card/passport and a memo with your TMM ID.
  2. Take a selfie with your passport and a memo.
  • Submitted images are not used for any purpose other than user verification, and are stored safely in a place where no one can access them except for the TMM administrator.










  • Please take a picture showing your nationality, name, and date of birth.
  • If it is too difficult to recognize the passport image, the identity verification may be cancelled.
  • Sales may be suspended due to the following problems.
  • Invalid name on the ID card/passport
  • Invalid date of birth
  • TMM ID not found
  • The face does not match the photo on the ID card/passport
  • If you steal someone else’s photo or if it is a composite photo, your identity verification will be cancelled immediately.



Caution


  1. TMM is a Korean corporation and is not responsible for transaction disputes that occur locally.
  2. Other terms and conditions follow the basic terms and conditions of TMM.
  3. If you do not agree to the terms and conditions, you may be restricted from using the service.
  4. If necessary, the administrator can contact you through email or phone submitted upon identity verification.




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