Inspection
This is the step where we verify that the received item matches your order. If there are no issues, please complete Confirm Purchase.
If you need a more detailed review, you may request an additional inspection service.
Please review your item and confirm your purchase.
In My Inventory, click 'Item Review' to check the actual item that arrived.
After reviewing the item, complete Confirm Purchase to proceed with international shipping.
In My Inventory, click 'Item Review' to check the actual item that arrived.
After reviewing the item, complete Confirm Purchase to proceed with international shipping.
Basic Inspection
Basic Inspection is a minimal inspection process to confirm that the item has arrived properly and includes the following:
- Opening the box and checking the item's exterior
- Checking for severe damage (e.g., cracks, tears)
- Providing 1-2 overview photos showing the full item
Basic Inspection verifies exterior condition and basic order details only. It does not include functionality testing, authenticity verification, durability checks, or detailed feature testing.
Basic Inspection is a minimal inspection process to confirm that the item has arrived properly and includes the following:
- Opening the box and checking the item's exterior
- Checking for severe damage (e.g., cracks, tears)
- Providing 1-2 overview photos showing the full item
Basic Inspection verifies exterior condition and basic order details only. It does not include functionality testing, authenticity verification, durability checks, or detailed feature testing.
Request Additional Inspection
If Basic Inspection is not sufficient or you would like a more detailed review, you may request an additional inspection service.
Plus Inspection
- Option verification
- Quantity confirmation
- Additional photos of the item condition
Premium Inspection
This includes Plus inspection details, and additionally provides the following features.
- Unboxing video provided
- Ability to submit additional custom inspection requests
Additional inspection may take approximately 1-2 business days after payment is completed.
If Basic Inspection is not sufficient or you would like a more detailed review, you may request an additional inspection service.
Plus Inspection
- Option verification
- Quantity confirmation
- Additional photos of the item condition
Premium Inspection
This includes Plus inspection details, and additionally provides the following features.
- Unboxing video provided
- Ability to submit additional custom inspection requests
Additional inspection may take approximately 1-2 business days after payment is completed.
Restricted Component Removal
If restricted items or components are identified upon arrival, you will be notified by email. If removable components such as batteries are included, you may request removal before shipping.
Learn MoreIf restricted items or components are identified upon arrival, you will be notified by email. If removable components such as batteries are included, you may request removal before shipping.
Learn MoreWait, is there an issue with your item?
If you notice any of the following issues, do not complete Confirm Purchase and contact Customer Support instead.
- Damage
- Missing items
- Contamination
- Incorrect item
After Confirm Purchase is completed, exchanges and refunds are not available. Please contact Customer Support before confirming.
