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I only ordered one item, but the shipping cost is higher than the item itself.
I submitted an inquiry, but the response is slow. I'm not sure how to proceed.
After requesting shipping, additional fees for consolidation and repacking were added.
I missed the notification and my storage period expired.
I only ordered one item, but the shipping cost is higher than the item itself.
I submitted an inquiry, but the response is slow. I'm not sure how to proceed.
After requesting shipping, additional fees for consolidation and repacking were added.
I missed the notification and my storage period expired.
The Simplest Way to Save on Shipping
TMMBOX is TMM's global forwarding, storage, and consolidation service for international users. Store your Korean purchases and ship them overseas together whenever you're ready.
Ship Together. Save More.
TMM
Orders
5
Shipping Fees
5
TMM BOX
Orders
10
Shipping Fees
1
Store Them. Ship All at Once.
Store items purchased from multiple stores
in your personal Mailbox ID,
then ship them together at your preferred time.
No need to pay shipping separately for each order.
All Included — Free
From arrival to dispatch, including storage, Basic Inspection with real item photos, consolidation, and repacking.
All essential storage and shipping services are provided free of charge.
Never miss important updates.
You'll be notified as soon as your item arrives,
can check the status after inspection is completed,
and receive advance notice before your storage period expires.
Stay updated through email, app notifications,
and system alerts so you never miss an important moment.
* If notifications are turned off, app alerts may not be delivered.
Know the Cost. No Surprises.
You can check the estimated cost using the calculator before shipping, and you'll see the final amount immediately when submitting your shipping request.
No additional charges will apply beyond the amount you approved at checkout.
* Customs duties may apply depending on your country's regulations.
Check First.
Pay Exactly What You See.
Estimate your shipping cost in advance
and confirm the final amount before you pay.
No hidden fees beyond the amount shown at checkout.
* Customs duties may apply depending on your country.
No Waiting. No Missed Replies.
No Waiting. No Missed Replies.
All inquiries received during business hours are answered.
* Operating Hours: 10:00–17:00 (KST)
More Thorough. More Secure.
Additional Inspection (Plus / Premium)
If requested, inspection can include video recording.
Inclusion
We remove unnecessary packaging or components.
Restricted Item Removal
We remove restricted items such as batteries to comply with air shipping regulations.
Packaging Option
Economy Packaging reduces volume to lower shipping costs, while Safe Packaging adds extra protection to help prevent damage.
Extended Storage
If you're not ready to receive your items, you can extend storage.
Free for 30 days from check-in, extendable up to 58 days total.
If Shipping Costs Made You Hesitate, Ship Together. Save More.
If Shipping Costs Made You Hesitate, Ship Together. Save More.
FAQ
- Q. Can I use TMMBOX only for items purchased from TMM?
- Q. Where should I send my items?
- Q. Is TMMBOX reliable?
- Q. When can I check the estimated shipping cost?
- Q. Which shipping methods are available?
- Q. Which countries support K-Packet shipping?
- Q. When do I pay for shipping?
- Q. How long is storage free?
- Q. Are there additional fees for consolidation or repacking?
- Q. Can the estimated amount differ from the final payment?
- Q. How do I use TMMBOX?
- Q. I'm not receiving emails.
- Q. What if I purchased from a store other than TMM?
- Q. My country doesn't appear when selecting a country.
- Q. Do I need to pay customs duties in advance?
- Q. I completed payment, but my shipment hasn't started.
- Q. If my package is returned to Korea, do I need to pay a return fee?
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